DELIVERY & RETURNS

By ordering any of my products, you agree to be bound by the Terms and Conditions.

All personal information you provide me with will be handled by Jenny Laidlaw Contemporary Jewellery as responsible for the personal information.

If you would prefer to pay by cheque or bank transfer simply email jenny@jennylaidlaw.com or call me on +44 (0) 7805769011

 

POST & PACKAGING

After ordering your piece will be beautifully packaged in my specially designed boxes. Any orders placed aim to get to you as soon as possible however please expect up to 2-3 weeks before an item gets to you.

 

UK Orders will be sent by Royal Mail Special Delivery

Cost £7.00. Signed for and insured, your order will arrive within 1-2 working days from dispatch date.

 

International Orders will be sent by Royal Mail International Tracked

Cost £12. Signed for and insured, your order will arrive in 3-7 working days from dispatch date.

 

CANCELLATION POLICY

All Jenny Laidlaw Contemporary Jewellery is made to order so if a cancellation is necessary, please contact me within 24 hours of placing the order.

 

RETURNS

I hope you will love your new piece of jewellery, but in the unlikely event that it's not quite what you were after I can offer you a refund or exchange. I cannot accept the return or exchange of items of jewellery that have been individually commissioned. If you would like to return an item a request must be made within 28 days following the delivery of the product. All items must be returned new, unused, undamaged and with all the original packaging. Items can be returned for a refund, exchange or credit note but any requests to return a product after 28 days of receipt of the order or without all the original packaging are discretionary and a refund may not be issued. I will make reimbursements within 30 days of receipt of the returned items. Please note that the initial postage and packaging charge is non-refundable for any unsuitable items.

 

DAMAGED OR DEFECTIVE PRODUCTS

If any products (including earrings) that I send to you are damaged prior to delivery or defective through no fault of your own wearing or use, I will repair or replace the items or refund the price paid by you, provided that you have not worn or used and damaged the products. If the products are damaged or defective, can you please tell me within 7 days of receipt of the products. All refunds and reimbursements will be paid within 30 days of receipt of the returned items.

 

HOW TO MAKE YOUR RETURN

All items must be returned new, unused, undamaged and with all the original packaging. Please include your original receipt in the return parcel. Please state which products you are returning and if you would prefer a refund, exchange or credit note. You must ensure that any items sent back to me are suitably packaged to protect them in transit. When returning items you are strongly recommended to obtain proof of posting. I cannot accept responsibility for parcels lost in transit.

Please email me for the Return Address.